Grocery RatSupport
Something not working, or a store that's wrong? Email [email protected] and a real person will get back to you, usually within a day or two.
It helps to include the meals you added, the store you picked, and what you expected to see.
Common questions
Which stores does it work with?
Kroger and its sister stores, because Kroger publishes aisle locations: King Soopers, City Market, Ralphs, Fred Meyer, Smith's, Fry's, QFC, Dillons, Harris Teeter, Mariano's and more. If your store doesn't carry something, Grocery Rat suggests another nearby food store that probably does.
It says I've reached the daily limit
Each list and route uses paid AI credits, so there's a daily limit per person. It resets at midnight UTC. Your saved lists, routes and recipes still work in the meantime.
The store map doesn't match my store
Stores don't publish floor plans, so the map is a typical layout and only a guide. The aisle, section, side and shelf for each item come from the store itself.
An item was in the wrong place or out of stock
Locations and stock come from the store's own listings and can lag behind the shelves. Use "Rebuild route" to search again, or ask someone stocking shelves.
I forgot my password
On the sign-in screen, tap "Forgot password?" and we'll email you a link to choose a new one. The link expires after an hour.
How do I delete my account?
In the iPhone app: Account, then Delete account. On the website: the account menu, then Delete account. Both delete your account and every saved trip immediately. See the privacy policy for what's stored.